Richmonduponthames Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Richmonduponthames Man And Van provides moving, transport, loading, unloading, and related labour services. By making a booking, confirming a quote, or allowing work to begin, the customer agrees to be bound by these terms. The purpose of this document is to explain how a man and van service is arranged, how charges are calculated, what happens if plans change, and the responsibilities of both parties during the service. These terms apply to residential, commercial, and ad hoc transport jobs unless otherwise agreed in writing.
The customer should read these terms carefully before confirming any booking. In these terms, “we”, “us”, and “our” refer to Richmonduponthames Man And Van, and “you” or “the customer” refers to the person or business requesting the service. A quotation, estimate, or proposed arrival time is provided on the basis of the information supplied by the customer. If that information is incomplete or inaccurate, the final charge may change to reflect the actual work required. These terms are intended to be fair, clear, and consistent with UK service standards.
Our services may include collection and delivery of household items, office equipment, light dismantling, carrying items via stairs, loading and unloading, and transport between addresses. We do not provide storage unless expressly agreed. We also do not undertake prohibited, unsafe, or unlawful transport. Any service involving special handling, unusual access, or restricted items may require additional charges or separate agreement. The customer is responsible for declaring all relevant details before the job starts.
The booking process begins when the customer submits service details, including collection and delivery points, access conditions, item descriptions, preferred dates, and any handling requirements. Once we have reviewed the request, we may provide an estimate or fixed quote. A quote is based on the information provided at the time and may be subject to change if the scope of work changes. A booking is only confirmed when we accept the request and, where required, receive any deposit or advance payment.
It is the customer’s duty to ensure all information given during booking is accurate and complete. This includes, without limitation, item dimensions, weight, number of floors, lift availability, parking restrictions, loading distance, and any need for additional workers. If the actual job differs from the original description, we may revise the price, alter the vehicle size, adjust the timing, or decline to continue if the work becomes unsafe or impractical. Reasonable variations are sometimes necessary in a man and van booking, especially where access or item details change.
We may ask for confirmation in writing by email, text, or another agreed method. Any instructions given after booking should also be provided in writing where possible. Arrival times are estimates unless we expressly state otherwise. While we aim to be punctual, delays may occur due to traffic, weather, loading issues, or circumstances beyond our control. We will use reasonable efforts to keep the customer informed of significant changes.
Prices may be offered as hourly rates, fixed fees, or a combination of labour and transport charges. Unless stated otherwise, quotations are based on standard working hours, normal access, and the item list provided. Charges may increase if the job takes longer than expected, requires extra journeys, involves waiting time, or includes additional services that were not included in the original request. Extra costs may also apply for fuel, congestion-related delays, parking charges, ferry costs, tolls, specialist equipment, or disposal fees where applicable.
Payment terms will be stated at booking or before the service starts. We may require full or partial payment in advance, on completion, or by instalment for larger jobs. Accepted payment methods may be limited to those notified at the time of booking. Unless we agree otherwise, payment is due immediately when the service is completed. If payment is not made on time, we may charge reasonable recovery costs and any lawful interest permitted under the Late Payment of Commercial Debts legislation where relevant.
The customer must ensure that all payments are made without deduction unless we have agreed in writing to a specific reduction. If a third party is paying, the customer remains responsible for the booking unless we have expressly accepted the third party as the contracting party. Any disputed invoice must be raised promptly and in good faith. The customer may not withhold payment for undisputed parts of the service solely because of a separate issue.
Cancellations and rescheduling should be made as early as possible. If the customer cancels with sufficient notice, we may refund any applicable deposit less any reasonable administration or incurred costs. If the cancellation is made after the vehicle, crew, or equipment has been allocated, or after we have already travelled to the job, a cancellation fee may apply. For same-day cancellations or missed appointments, the full charge or a substantial portion of the booking may be due, depending on the circumstances and the time reserved.
If you wish to change the date, time, collection point, or delivery details, we will try to accommodate the request, but changes are subject to availability. A rescheduled booking may be treated as a new booking if the original slot can no longer be held. We may cancel or suspend a booking if the customer behaves abusively, provides false information, fails to pay a required deposit, or creates an unsafe working environment. In such cases, any costs already incurred may remain payable.
We may also cancel or postpone a service where performance becomes impossible or unsafe due to events outside our control, such as severe weather, road closures, vehicle breakdown, accidents, government restrictions, or other unforeseen disruption. In those circumstances, we will seek to rearrange the service where practical, but we shall not be liable for indirect loss, wasted time, or inconvenience caused by the delay or cancellation, except where such liability cannot lawfully be excluded.
Customers must ensure that the site is ready for the service to begin. This includes making sure that access routes are clear, parking arrangements are lawful where required, and items are packed suitably for transport. Fragile goods should be protected appropriately, and valuable items should be disclosed in advance. We may refuse to move items that are unsafe, excessively heavy, improperly packed, or prohibited by law. If the customer asks us to proceed despite a clear risk, we may decline without liability.
Our liability is limited to losses caused directly by our proven negligence, breach of contract, or failure to exercise reasonable care and skill. We will not be responsible for pre-existing damage, ordinary wear and tear, or damage resulting from poor packing, hidden defects, or unsuitable access. Unless otherwise required by law, we do not accept liability for loss of profits, missed opportunities, business interruption, or any indirect or consequential loss. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited.
Where we handle items, we will take reasonable care in loading, securing, and unloading them. However, some goods are inherently delicate, unstable, or unsuitable for normal transport. The customer should notify us in advance of any item that needs special care, custom lifting, or additional protection. If the customer or a third party assists with lifting or packing, we are not responsible for errors, damage, or injury arising from that assistance unless caused by our own negligence.
The customer is responsible for ensuring that the goods to be moved are lawfully owned, free from restrictions, and not dangerous or prohibited. We do not knowingly transport hazardous materials, illegal goods, stolen property, live animals, or items that require specialist licensing unless we have expressly agreed in writing and the law permits it. If prohibited items are found in the load, we may stop the service immediately and notify the appropriate authorities where required by law.
Waste disposal is governed by UK waste legislation, including the duty to prevent unlawful disposal and to use only authorised waste carriers and facilities where applicable. If the service includes disposal, removal to a recycling centre, or clearance of unwanted items, the customer must clearly identify which items are waste and confirm that they are authorised to dispose of them. We may ask the customer to separate reusable goods from waste. We reserve the right to refuse items that cannot legally or safely be taken for disposal.
Under the waste regulations, the customer remains responsible for describing the nature of the waste accurately. Misdescription of waste can create legal risk for both parties, so we may require further information before accepting the job. If we act as a carrier or dispose of waste on the customer’s behalf, we will do so only in compliance with applicable law and only at approved sites where necessary. The customer agrees not to request unlawful disposal, fly-tipping, or the removal of controlled waste without the proper authorisation.
Any packing materials, packaging debris, or unwanted items generated during the job will only be removed if this is included in the agreed service. We are not obligated to take away waste unless it has been included in the booking or agreed as an extra service. The customer should check whether any items contain confidential data, personal information, batteries, fuel, chemicals, or other materials requiring specialist treatment before the service begins. If such materials are not disclosed, we may refuse transport or disposal and may charge for any resulting delay.
We expect the customer and any occupants, employees, or agents at the property to treat our staff with respect and to provide a safe working environment. We may refuse to work in conditions that are threatening, unsanitary, intoxicated, or otherwise hazardous. If the service is interrupted by aggression, unsafe behaviour, or denial of access, we may end the booking and charge for time already spent and reasonable costs incurred. Our team may also stop work if lifting conditions appear unsafe or if the load exceeds the agreed scope.
We may need to use reasonable judgment on the day of the job, especially where access routes differ from the description provided. If the vehicle cannot be parked close enough, if stairs are steeper than expected, if items cannot fit through doorways, or if dismantling becomes necessary, extra labour time may be charged where appropriate. The customer should keep hallways, lifts, and loading areas available for the duration of the service wherever possible.
Claims for damage or loss must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service is completed. The customer should provide a clear description of the issue and, where appropriate, supporting photographs or evidence. We may inspect the item, packaging, and handling conditions before deciding whether any liability is admitted. We will not be responsible for hidden damage that was not visible at the time of delivery unless it is shown to have been caused by our negligence.
Where a claim is valid, our responsibility may be limited to repair, replacement, or the reasonable cost of repair, depending on the circumstances and the value of the affected item. We may ask the customer to take reasonable steps to reduce any loss. The customer should not dispose of, repair, or alter the item before we have had a fair opportunity to inspect it unless necessary for safety or legal reasons. Failure to preserve evidence may affect the ability to assess the claim.
Nothing in these terms affects your statutory rights as a consumer where they apply. If the customer is acting as a business, the service is supplied on the basis that both parties are entering a commercial agreement and that the customer has authority to book the work. Any variation to these terms must be agreed in writing by an authorised representative of Richmonduponthames Man And Van. Oral statements made during booking do not override these written terms unless we confirm them in writing.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless the law requires otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force.
Richmonduponthames Man And Van may update these terms from time to time to reflect changes in law, business practices, or service procedures. The version in force at the time of booking will usually apply to that booking unless a later version has been expressly agreed. By proceeding with a booking, the customer acknowledges that they have read, understood, and accepted these terms and conditions.
For avoidance of doubt, these terms are intended as a general legal service page for a Richmonduponthames man and van provider and should be read alongside any specific quotation, written agreement, or special instruction that applies to a particular job. If there is any inconsistency between the specific booking confirmation and these terms, the booking confirmation will prevail to the extent of the inconsistency.